FAQs

Below is a list of frequently asked questions by visitors while on tour

If you need any other information, please refer to these frequently asked questions to get more information!

How do I pay?

To make payments through our website we accept MasterCard, Visa, American Express and Maestro Online.

Are there any special advantages in buying tickets in advance online?
Can I book special offers over the phone?
Once I have booked, can I amend my booking?
How do I cancel my ticket?
I have booked a tour with my relative's credit card; however the voucher says "Client must carry the transaction card on the day of travel". What are my options in this situation?
I have booked on-line. How do I get my ticket/voucher?
Can you arrange a pick up from my hotel?
Can you arrange a pick up from a hotel mentioned in your list of complimentary pick-ups even if we are not staying there?
What time will I return from my tour?
Where will I be dropped off following my tour?
Can I have a tailor-made tour?
How can I book a tour?
How do I pay for the trip?
Are there any hidden costs, which are not mentioned? Any tipping required?
Who is my guide?
How about transportation?
When is the best time to have a trip to Vietnam?
What is the time difference?
How safe is Vietnam?
Any recommendations for eating in Vietnam?
What kind of currencies should you recommend?
Where can I change money?
Is it better to use dollars or dong for daily expenses?

Company Name

VietISO Company